Is iCoffee Out of Business? All Signs Point To…Probably Yes
This question has been asked and I’ve been asking that too.
Have you been trying to get some assistance for a reprobate iCoffee brewer, but were met with resistance? Called the help number on the included manual for starters, and got nowhere.
You’re probably thinking at this point-“Oh beans!” That ain’t good! Whether you happen to own an iCoffee machine (not just the DaVinci but one of their other models too) it’s no fun to be left hanging.
Something has definitely been rotten in Denmark lately if you have been trying to reach out and get some assistance. There has been a lot of talk about not getting ahold of the company for love or money and chances are the company has gone AWOL.
I found out that I had a broken link on here and it was to the company website. Now it’s just a splash page full of beans. Dang if that didn’t set off some weird alarm bells. After all, last summer iCoffee had a gorgeous website in place complete with videos, advice, accessories, and tutorials.
Boy doesn’t that stink! Going back Io see if anything had changed I got an error page that said “This page isn’t working” Case closed.
If you were looking for guidance you may have Googled the contact number – which I found easily. I was also able to locate a pdf manual and the same phone number is on there too. There is some information on page 11 that says:
if you want to register your brewer warranty you can visit their website. If you want to receive warranty service you would need to visit their website and navigate to the service link to obtain an ATR (Authorization Return Number)”
Which you can’t do because, well, see the earlier paragraph. Now if you tried to call you might have gotten a recorded message. Just out of curiosity, I dialled that number and I got a recorded greeting that stated their office hours, and the best time to reach them during Pacific time, please leave a message and we’ll get back to you on our next business day. I waited for the chime and it said “Mailbox is full”
Earlier on (this spring) I discovered that people were getting a recorded message that said in so many words “We are out of warranty coffee makers”
Did something like this happen to you recently? If so, I feel you – I don’t want to bash the company or anything or spread rumours but it certainly looks like trouble has been brewing (no pun intended) and apparently it has been ongoing as it was November 2017 when I first took notice of the above scenario.
Now I have overheard something about them coming up with a newly remodelled brewer this year but don’t quote me for sure. If that does happen to be true the lengthy absence may put people off anyway from being interested.
So if you have got a defective brewer what can you do right now?
If you’re having pump problems
One pump-unclogging hack I have read about may work on other models too…By disconnecting the water hose and blowing canned air (product also labelled as “computer duster”) into the hose opening some people have been able to unblock their brewer pump.
Finding replacement parts
It sucks when your brewer needs just one part to go back to functioning normally and locating it can be tough especially with something no longer manufactured. The best place I have found to locate iCoffee accessories and replacement parts have been on eBay. Not every model will have every part, but bookmark the page anyway – you just never know when the thing you need will become available!
==>> See all spare parts for your iCoffee right HERE
Resetting the brewer
Another issue is with resetting the brewer, the advice in the video below has helped people out too. The Mozart is either the model immediately before or after the DaVinci (and some people in the comments said it worked for the DaVinci -in cases that it did not work it meant that the inner parts were, well, kaput. )
Brewer dies prematurely
These are the worst-case scenarios, and this is the stage of the game that is pretty much, game over. It is understandably, the reports of this that put people off taking a chance.
Truth be told, sometimes you have to vote with your wallet, or your feet (which is it?) Now don’t get me wrong…I thought the SteamBrew technology was an AWESOME concept…getting the French press experience in a single cup machine….but it looks like people are getting steamed up instead 🙁
Anyway, we understand your frustration and created this post to let you know what’s been going on…Any further updates I will be happy to share!
For an alternative to the iCoffee check out our Keurig Elite review
